If you run a capture session but Streamline crashes, you can locate the Java Virtual Machine (JVM) crash report and seek help from the Arm Support team.
The are various reasons which could cause Streamline to crash and exit during a capture session. Arm Support can help you to diagnose the cause and identify a solution.
Locate your JVM crash report file and contact Arm:
If you are using Streamline as part of Arm® Development Studio, open an Arm Support case.
If you are using Streamline as part of Arm Performance Studio, contact Arm at performancestudio@arm.com.
By default, the file name for JVM crash reports is hs_err_pid<pid>.log and is created in the working directory, unless:
You have manually set a different crash log location using the -XX:ErrorFile=<file> JVM argument.
Note
You can check or edit the value for this argument in the file that is appropriate for your OS and usage, either GUI or command line:
On Windows - in ./Streamline-gui.ini (GUI) or in ./Streamline-cli.in (command line)
On Linux - in /.Streamline-gui.ini (GUI) or in ./.Streamline-cli.ini (command line)
On MacOS - in "./Streamline.app/Contents/Eclipse/Streamline-gui.ini (GUI) or in ./Streamline.app/Contents/Eclipse/Streamline-cli.ini (command line)
You can also set the value through the command line, for example, using streamline-gui -vmargs -XX:Errorfile=<file>.
Your working directory cannot be written to. Instead, you can find your crash reports at the default location for your OS:
On Linux - in tmp
On MacOS - in tmp
On Windows - in the location set by the TMP or TEMP environment variables. The default location is: C:Users<username>AppDataLocalTemp
If you still need help with your capture, send the gator-log.txt file, along with your capture, to the support team. The log file is in the same directory as the capture, and is available after the capture has finished. It records basic debugging and support information, such as errors, warnings, and information about the device.
If you are using Streamline as part of Arm Development Studio, open an Arm Support case.
If you are using Streamline as part of Arm Performance Studio, contact Arm at performancestudio@arm.com.
To create a gator-log.txt file for a local capture, enable the --capture-log command line option.